Shipping policy
At STARS Overland, we strive to deliver your selected items promptly and in perfect condition to your preferred location and recipient.
After your order is placed, it is processed and packed by our main office staff who work during our normal business hours. Due to the current volume of orders & inquiries, orders may take 3 to 5 days to process & ship. Once your order is invoiced and shipped, you will receive confirmation emails with links to track your order.
UAE Deliveries: All orders are shipped via reputable courier services to ensure speedy and secure delivery. Each purchase is insured during transit until it reaches you. If you have not received an email with your tracking details, please contact us, and we will provide the tracking information or assist in tracking your shipment.
Personal Information: For delivery purposes, we store necessary details such as the customer's name, location address, and contact number. Other personal identifiable information will not be retained.
Order Dispatch: Most orders are dispatched within the same or next business day, depending on order specifications, payment clearance, stock availability, location, and verification. If there are delays or items are out of stock, we will notify you promptly via email or phone.
Delivery Options:
- · Express Bike Delivery (2-3 hours): Available daily within Dubai city limits from 8:00 AM to 11:00 PM
- · Same Day Delivery: Available within Dubai and Abu Dhabi city limits. Orders must be placed by 8:00 AM for same-day service.
- · Next Day Delivery: Available across the UAE (excluding remote areas). Orders must be placed by 12:00 PM.
- · Remote Areas: Deliveries to Abu Dhabi's Western Region follow a twice-weekly schedule.
Failed Deliveries: If delivery is refused or if you are unavailable despite reasonable attempts by the courier, the package will be returned to STARS Overland. Any unpaid duties, taxes, or additional shipping costs will be charged to you.
INTERNATIONAL SHIPPING
Landed cost of international orders will be shown at Checkout before payment (duties and taxes included). Duties and taxes will be calculated according to your country's regulations at checkout.
TRUCK FREIGHT SHIPPING TERMS
For larger orders that cannot ship via ground shipping options, they will have to ship truck freight. Truck freight items are determined by the size and weight of the product/order. These can include but are not limited to bumpers, roof racks, suspension parts, wheels & tires, and fuel tanks. Products requiring Truck freight shipping are highlighted on the product page. In order to serve you better, we offer the option to deliver your Truck Freight order to either a business or a residential address.
All truck freight orders need to be checked by the receiver before being signed for. Any possible damage to the package or content must be notated on the receiving ticket as “damaged, pending inspection”. Once the paperwork is signed and no damage is identified, the receiver is responsible for all damages to the product and STARS Overland will not be held liable.
Authorizing the shipper to deliver without a signature or leaving a note for the delivery driver allowing them to deliver without signature and/or inspection will waive all liability for damage from the shipper as well as STARS Overland. You will not be able to file a damage claim in these cases. Leaving a note or message is the same as signing for and accepting a damaged package.
If there are delays in delivery as a result of your inability to accept the package or missing scheduled delivery times, any storage fees are the responsibility of the recipient. Any refused freight package that is refused for any reason other than damaged will have the return shipping fees, storage fees, and restocking fees deducted from the refund.
DROP-SHIPPING TERMS
In some instances, products will ship directly from the manufacturer. Products being drop-shipped directly from the manufacturer are highlighted on the product page. Your delivery date depends on the current stock & processing time at the manufacturer. Once your order is processed and shipped, you will receive confirmation emails with links to track your order from the manufacturer.
INTERNATIONAL SHIPPING TERMS & CONDITIONS
Each item in your order is sold by STARS Overland. Those items for shipment to countries outside of the UAE may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
With respect to each item for which Import Fees have been calculated, you authorize STARS Overland to designate a carrier ("Designated Carrier") to act as your direct or indirect representative/agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item.
To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.
These terms and conditions are in addition to the standard Conditions of Use of the STARS Overland website..
LIMITATIONS
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from starsoverland.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
PRIVACY
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.
MISSING/DAMAGED/RECEIVED WRONG ITEMS
Please report any missing/damaged/incorrect items by contacting us within 7 days (1 week) of your delivery date. In the case a replacement product was sent, STARS Overland will send you a Return Form to return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.
Please keep all packaging materials for damaged shipments. The shipping company will inspect the packaging materials for processing of the damage claim. The shipping company may contact the receiver to set up a convenient time to pick up and inspect the item.
If your order has not arrived according to the tracking information, please contact STARS Overland within 7 days (1 week) of the scheduled delivery date. We will contact the shipping company and take the necessary steps to locate your order.
We aim to make your shopping experience seamless and hassle-free. For further inquiries, feel free to contact us at sales@starsoverland.com
